Campaigns involving telephone and multiple mailing strategies are developed to suit our clients business strategy, whilst a wide range of payment methods are offered to debtors to encourage prompt payment.

From an operational perspective, our call centre staff are organised into sector and client specific teams giving them a greater understanding of the client, the industry in which they operate and regulatory requirements. It is this approach that provides our clients with the reassurance and confidence they need. Just because an account falls into arrears doesn’t necessarily mean that you have to lose a customer. On the contrary, with the right credit management strategy we have found that a defaulting account is often the perfect opportunity to build even greater loyalty.

Debt Surveillance
If you are at the stage of writing-off a debt as uncollectible, outsourcing the debt to a specialist partner who can apply a committed Debt Surveillance programme may be a suitable alternative.

Our service monitors the financial status of debtors for up to five years using periodic contact via telephone, letters or agent visits. Keeping regular contact and adopting a sensitive and focused approach to all aspects of the process ensures that if financial circumstances improve, the introduction of an appropriate collection method can then be implemented.